Who we are
At Manda Mae, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs).
1. What We Collect
We may collect personal information such as:
- Your name, email address, phone number, and postal address
- Information you provide when registering for workshops, subscribing to our newsletter, or contacting us
- Payment and billing details when purchasing services or products
- Information collected via cookies and analytics tools when you visit our website
2. How We Collect It
We collect information directly from you when you:
- Fill out forms on our website
- Subscribe to our mailing list
- Register for events or workshops
- Attend workshops
- Interact with us via email or social media
We may also collect data automatically through cookies and third-party analytics tools (e.g. Google Analytics) to understand how visitors use our site and improve your experience.
3. Why We Collect It
We use your information to:
- Provide services, respond to enquiries, and process transactions
- Send updates about workshops, events, and resources
- Improve our website and offerings
- Comply with legal obligations
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails.
4. Cookies & Analytics
Our website uses cookies to enhance your browsing experience and collect anonymous usage data. You can disable cookies in your browser settings, though this may affect site functionality. We use analytics tools to understand visitor behavior and improve our content and services.
5. Storage & Security
We store your information securely using trusted platforms and take reasonable steps to protect it from misuse, loss, or unauthorised access. Access is restricted to those who need it to perform their roles.
6. Disclosure
We do not sell or rent your personal information. We may share it with trusted third-party service providers (e.g. email platforms, payment processors) only when necessary and with appropriate safeguards. We do not disclose your information overseas unless required and with your consent.
7. Access & Correction
You may request access to your personal information or ask for corrections by contacting us at hello@mandamae.com.au. We will respond promptly in line with our obligations under the Privacy Act.
8. Complaints
If you believe your privacy has been breached, please contact us. We will investigate and respond in accordance with the APPs. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.
9. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
If you have any questions, please contact me at hello@mandamae.com.au